Case studies
Transformations delivered at scale
Four transformations I have led, and what they changed.
Scaling AI
- Context
- A major telecom operator wants to move AI beyond isolated experiments.
- Action
- Created an AI Factory, AI governance and a training programme.
- Result
- 1,000+ AI agents in production, 3,500 employees trained, data access opened to 3,000 users across 15 business units.
Defining and leading the Data strategy
- Context
- A scattered data estate, costly and hard to exploit.
- Action
- Three-year migration programme (private, public and sovereign cloud), technology rationalisation, data access through AI.
- Result
- ~70 TB migrated, €1.5M saved every year. 10% lower CO2 emissions, 30% fewer BI reports.
A CRM in record time
- Context
- Customer journeys split between web, telesales and stores.
- Action
- Fast-track design and rollout of an omnichannel Salesforce CRM.
- Result
- Live in 5 months for 8,000 advisors and 3,500 sales agents.
Ready for market liberalisation
- Context
- The opening of the online gaming market requires an incumbent to transform its Internet platform.
- Action
- Agile transformation, platform overhaul, launch of new products (online and live betting), distribution partnerships with Orange, SFR and TF1.
- Result
- A digital offer ready for competition and wider distribution.